Repair Terms and Conditions
Geek Workshop Responsibilities
At Geek Workshop Electronics LTD (further named as GW) we make all the efforts to repair your device and return it to you in working condition. GW will be responsible for physical safekeeping of your device while in our possession during the repair process.
However GW does not take any responsibility for safekeeping of sim and SD cards or any other accessories that came with the phone. GW cannot be held responsible for any manufacturer warranty that might be voided as a result of work done by GW. If in any case this is a concern, please check on warranty terms with your manufacturer before bringing your device to GW.
Devices left uncollected for 90 days will be threatened as abandoned and will be recycled or disposed of.
We advise you to back up your entire device before the repair, otherwise let us know beforehand so that we could do that for you. GW is not responsible for any data loss or data corruption during the repair. You are solely responsible for removing or encrypting any sensitive or confidential information on your device prior to having any repair performed.
Any personal information provided by you (such as e-mail, contact number or mailing address) will be used only to perform the service you have requested; Geek Workshop will not sell, rent, give away or otherwise spread such information without your approval.
Warranty Terms and Conditions
All parts provided and installed by Geek Workshop Electronics LTD come with one year warranty starting from the day repair was completed and covers manufacturer related defects. Batteries are covered with 6 months warranty. A repair that did not require any replacement parts (labor/workmanship) will be covered with 6 months warranty.
Warranty on all parts and labor will not cover defects resulting from any action by you or any supplemental damage that is unrelated to repair performed by Geek Workshop. Warranty will not cover any physical damage (including drop or pressure damage), water damage, chemical or electrical damage as well as if malfunction is caused by software update or unauthorized software modification, or if damage is caused by accessories used with the device. Warranty on screen replacement covers touch screen functionality only, it does not cover LCD discolaration, lines, backlight fail, dead pixel or black spots. Should your device malfunction, GW will inspect it and, if found to fall under warranty conditions will be repaired at no charge. Some specific warranty terms may apply in certain cases.
This warranty will be void if your device shows evidence of being damaged by heat, moisture, vibration, misuse, current or any other condition outside of GW control. There is no warranty on phones that have been repaired from liquid damage as well as parts installed on water damaged phone.
Software repairs are covered with 30 day warranty and is void due to any software modifications such as but not limited to: updates, software restore, removal of software that was installed by GW.
Any promotion discount cannot be combined with another discount or marketing promotion and cannot be used for multiple repairs or purchases. Please consider which discount or promo you wish to use for your repair or accessories purchase upfront. You need to mention the discount or promo you wish to use once you you visit our store but not after paying.
Booking a repair is made to help you plan your visit. It does not guarantee a priority repair or parts kept in stock. We service walk in and booked customers on first come – first serve basis.
Buy & Sell Policies
We sell carrier unlocked used and/or refurbished cell phones that has been fully tested for performance. We give 3 month hardware warranty on all devices we sell; software issues are not covered with any warranty. Phones found to malfunction within warranty period will be repaired by GW or, in case we are not able to perform such repair, the device will be replaced with one of equal value. Warranty on phones sold by GW will not cover any physical damage, water damage, chemical or electrical damage as well as if malfunction is caused by software or if damage is caused by accessories used with the device, will not cover defects resulting from any action by you or any supplemental damage. All sales on used phones are final – no returns.
We buy unlocked cell phones that are not on a contract and are fully paid off. We don’t buy blacklisted or reported lost or stolen phones. We shall fully inspect your phone before giving you a final cash offer, please be ready to leave your phone for testing, which will take minimum 20 mins. Value of your device will also be determined by model, memory size and condition. All devices must be restored to factory setting and be free of any account locks (such as iCloud or Google lock). We don’t buy water damaged or devices that cannot be repaired. You must present a governmental issued ID in order for us to buy your device.
Important to Consider
- After being open, the phone can no longer be considered water resistant or waterproof. In rare circumstances cosmetic damage may occur during a repair; in this case GW will not compensate this damage as it is justified risk in a repair process.
- Phones may have other related to initial damage such as frame dent, housing damage that may prevent new parts from sitting properly, cause assembly issues and might make your device more fragile for future damage.
- An attempt to repair that involves micro soldering that may result in phone being permanently dead, GW will not take any responsibility or offer compensations for a failed micro soldering repair attempt.
- We use OEM parts only for all android and PC repairs, however, Apple OEM parts are not available on the market, so we use premium quality LCD assembly for iPhone repairs.
- We depict the condition your device came in, in case we won’t be able to confirm any functions working before repair, GW will not take responsibility for those functions to malfunction after repair.